Shipping and returns policy

Rest of Europe and Switzerland

Via DHL International which takes 5-10 business days.

All items are shipped for a flat fee of €30.

Except for orders over 10 kg. Please contact me for a larger order.

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During busy periods, it may take a few days longer.

All items are shipped with a "Track and Trace" code that will be emailed to you.

Countries I ship to

Bulgaria, Belgium, Germany, France, Denmark, Italy, Luxembourg, Austria, Spain, Great Britain, Ireland, Sweden, Switzerland, Czech Republic, Slovakia, Slovenia, Portugal, Poland, Ukraine, Bulgaria, Cyprus, Estonia, Finland, Greece, Hungary , Iceland, Romania.

Returns

Each element is described in detail, so please read the descriptions of dimensions, sizes, instructions for use and care, etc.

Each piece is handmade so dimensions and glaze may vary.

In case you want to return an item, please cancel the order in your account.

Items can be returned within 14 days and I will refund your money.

I cannot cover return costs as I run a very small business.

However, if the item is defective, I cannot refund you.

Items that cannot be returned:

-Sale

- Special order items

To be eligible for a return, the item must be in the same condition you received it, unused. You will also need a receipt or proof of purchase.

You can contact us at zuriceramics@gmail.com to initiate your return. Please note that returns should be sent to the following address: Zuri Ceramics, Kazimierzowska 72/2, 02-518 Warsaw.

If your return is approved, we'll send you a shipping label and instructions on how and where to ship your package. Items returned to us without prior request for return will not be accepted.

You can always contact us with any feedback questions at zuriceramics@gmail.com .

Damage and problems
Please check your order upon receipt and contact us immediately if the item is faulty, damaged or if you receive the wrong item so that we can assess the problem and fix it.

Exceptions/non-refundable items
Unfortunately, we do not accept returns on sale items or gift cards.

Custom-made products

exchanges
The quickest way to make sure you get what you want is to return the item you have and, once your return is accepted, purchase a new item separately.

European Union 14-day cooling-off period
Notwithstanding the above, if the goods are sent to the European Union, you have the right to cancel or return the order within 14 days, without giving any reason or justification. As above, the item must be in the same condition you received it, unworn or unused, with tags and in the original packaging. You will also need a receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return and let you know if the return has been approved or not. If approved, you'll receive an automatic refund using your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post your refund.
If more than 15 business days have passed since your return was approved, please contact us at zuriceramics@gmail.com.